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Customer Service

IoT Store Customer Service

Payments

All prices quoted are in Australian Dollars ($AUD).

IoT Store accepts Credit Card, PayPal and Direct Deposit as methods of payment.

Direct Deposit Account Details

Bank: Bankwest
BSB: 302162
Account Number: 0988410
Account Name: IoT Store

Note: When making a direct deposit please ensure you include your Order ID.

Refund Policy

IoT Store accepts a return on a case-by-case basis with the ultimate objective of satisfying the customer and we have a philosophy to ensure our customers are satisfied, and will always try to deal with customers “fairly and reasonably.”

Our refund policy lasts 30 days. Please keep the item in the same condition that you received it and in the original packaging.

Return Address:

IoT Store
PO Box 5040
Beckenham
WA 6107
Australia

Shipping

All orders will be shipped via Australia Post / Startrack Express. Your order will be shipped within one business day after we receive payment, providing the items are in stock.

We do not charge extra for shipping, what customers pay is the exact amount that we pay to Australia Post and with packaging. Australia Post charges in a block of 500 gram, and often electronic products that we sell are just around 50-100g. Therefore we encourage customers to combine multiple items and utilise the automatically calculated combined shipping in order to save shipping fees. Select multiple products required, add them into the shopping cart and checkout in one single payment. Total shipping fees will be calculated accordingly.

 

Privacy & Security

We respect your privacy!

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform which your data is on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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