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Customer Service

We Ship Worldwide and the shipping cost is auto-calculated in the checkout based on the weight and shipping address.

All prices are quoted in Australian Dollar ($AUD) excluding GST. As we sell Asia-Pacific, we have the limitation in including the GST and have to keep GST separate than the product price.

IOT Store accepts all Credit Cards, PayPal, Direct Bank Deposit and other online payments as methods of payment. We accept Net 30 Terms of payment and Purchase Orders (PO) from educational institutes, governmental organisations and companies.

ABN: 72620801461

ACN: 620801461

Direct Bank Deposit EFT Account Details

Bank: Commonwealth Bank of Australia
Account Name: IOT Store Pty Ltd
BSB: 066140
Account No: 1043470

Note: When making a direct bank deposit please ensure you include your Order ID.

Customer Service Contacts

Email:  info@iot-store.com.au

Phone:  (+61) 08 6180 8764

Refund Policy

IOT Store accepts a return on a case-by-case basis with the ultimate objective of satisfying the customer and we have a philosophy to ensure our customers are satisfied, and will always try to deal with customers “fairly and reasonably.”

Please keep the item in the same condition that you received it and in the original packaging. Also, please contact us before sending back the item. 

Return Address:

IOT Store Pty Ltd
PO Box 5040
Beckenham
WA 6107
Australia

Shipping

All orders will be shipped via Australia Post / Startrack Express. Your order will be shipped within one business day after we receive payment, providing the items are in stock.

We do not charge extra for shipping, what customers pay is the exact amount that we pay to Australia Post and with packaging. Australia Post charges in a block of 500 gram, and often electronic products that we sell are just around 50-100g. Therefore we encourage customers to combine multiple items and utilise the automatically calculated combined shipping in order to save shipping fees. Select multiple products required, add them into the shopping cart and checkout in one single payment. Total shipping fees will be auto-calculated accordingly.

Shipping Insurance: We strongly advise to selecting the shipping option with the Transit Loss Cover. It is almost 1% of the total order value and protects your order in any transit loss. We only send the replacement for lost orders during transit with the shipping insurance selected for the order shipping. Thanks for your support.

Privacy & Security

We respect your privacy!

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform which your data is on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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